Privacy notice

1. Who we are

The website is run by REMAX Core Philippines, operated by Core Property Consulting OPC ("REMAX Core", "we"), a real estate brokerage affiliated with RE/MAX Philippines, at 2nd Floor, The Renaissance, 215 Salcedo St., Legaspi Village, Makati City, Philippines 1229. We are the personal information controller for the information you give us through this website. Each RE/MAX office is independently owned and operated.

Our Data Protection Officer is Kenneth Montales, dpo@remaxcore.ph.

2. What we collect

• When you send us a message (Message the agent, Contact us, List with us, Join the team): your name, mobile number, email if you give it, your message, and your answers on the form (for example whether you are buying or leasing, how you prefer us to reply, the property you want to list, or your license and experience), the listing or agent you wrote to, and the date. We also keep the exact consent wording you ticked.
• When you give feedback through a link from your agent: your feedback, how you want your name shown, and your permission to show it.
• To protect the forms from spam and bots: a one-way code made from your internet (IP) address, so we can limit repeated messages. We do not keep the address itself. If our "I'm not a robot" check is switched on, it is provided by Cloudflare (see section 5).
• Saved listings: when you tap the heart on a listing, it is saved only in your own browser. It is not sent to us.
• Technical information: like any website, our hosting provider records basic technical details of each visit (such as IP address, browser and the page requested) to run and secure the site. We do not use advertising or tracking cookies.

3. Why we use it, and on what basis

• To reply to your message, answer your questions about a property, arrange viewings and help with your transaction: because you asked us to (RA 10173, Section 12(a) and 12(b)). Your message becomes an inquiry in our listings and leads system, Core 360, handled by the listing's agent, the agent you wrote to, or our office.
• To follow up with you about your inquiry: with the consent you give on the form. You can withdraw it at any time.
• To consider your application to join REMAX Core: because you asked us to.
• To show your feedback on our website: only with your written permission, and only after we review it. We show your first name and initial only, never your contact details.
• To keep the website and forms secure and free of spam: our legitimate interest (Section 12(f)).
• To keep records the law requires, for example under the rules for real estate brokers (Section 12(c)).

We do not sell your information, and we do not use it for unrelated marketing.

4. Who can see it

• Within REMAX Core: the agent handling your inquiry, their assistant and Team Leader, and our Admin. Access is limited by role and recorded.
• The agent handling your inquiry gets an email alert that you wrote; your contact details stay in Core 360, which needs a sign-in.
• Outside REMAX Core: only as your transaction needs, for example the property owner or their representative, a co-broker, the building administrator, lawyers, banks or government offices.

5. Service providers

• Vercel (runs the website) and Supabase (stores the information), both in their Singapore regions.
• Google (Gmail), to send the email alert to the agent handling your inquiry.
• Cloudflare, when switched on: the "I'm not a robot" check on our forms, which looks at your browser and device to tell people from bots.
• OpenStreetMap: the maps on our listing pages are loaded from OpenStreetMap's servers, which see your IP address as for any website. The maps show only the general area of a property, never its exact location.
• Links to Instagram, Facebook, WhatsApp and Viber take you to those services, whose own privacy policies apply.

Some of these providers store or process information outside the Philippines. We use providers bound by contract or their published terms to protect it.

6. How long we keep it

• Your inquiry and the follow-ups: while it is active, then for 5 years after the last transaction or contact, unless the law requires longer.
• Messages set aside as possible spam: until we review them, then for up to 1 year.
• Job applications: up to 2 years, unless you join us.
• Feedback shown on the website: until you ask us to remove it, or we stop showing it.

7. How we protect it

Information travels encrypted (HTTPS). It is stored in private storage that only signed-in REMAX Core team members can reach, according to their role, with two-step sign-in. Changes are recorded in an audit log.

8. Your rights

Under the Data Privacy Act you have the right to be informed, to access your information, to object, to have it corrected, to have it erased or blocked, to data portability, to be indemnified for damages, and to file a complaint. You may withdraw your consent, or ask us to remove your feedback from the website, at any time.

To use these rights, contact our Data Protection Officer at dpo@remaxcore.ph, or our office at info@remaxcore.ph. We may ask you to confirm your identity. If you are not satisfied with our answer, you may complain to the National Privacy Commission.

9. Changes to this notice

We will post any change here with its date. See also our Terms of use.